Professional Services Engineer

Location
Ann Arbor, MI

Description

Professional Services is responsible for technical implementation and support of our clients via phone and email (no travel required). Additionally, you’ll use your business acumen and creativity to maximize the client performance through efficient implementation of the hosted MyBuys 1:1 Behavioral Recommendation service, and will therefore have a direct influence on driving customer results.

Key areas of responsibility include:

• Drive implementation of MyBuys clients by integrating their data feeds, product configuration, and client website integration
• Work closely with client IT teams via phone, email and web conferencing (no travel required)
• Design methods and develop tools (such as Java or XML verification scripts and data parsing scripts) to streamline the client servicing
• Provide input to the Engineering team to drive new features into the product

The ideal candidate has a high degree of self motivation, an unwavering commitment to excellence, great attitude and work ethic, and startup experience.

Prerequisites

BS/MS in Computer Science, Engineering or equivalent technical degree

Technical and/or Job Specific Skills

• 3+ years delivering solutions to clients (E-commerce or digital marketing, internet advertising, behavioral eMarketing)
• Experience in startup environment, preferably SaaS
• Experience using ETL mapping tools to do comprehensive data scrubbing, transformation and mapping with retail data feeds
• Solid understanding of web technologies (HTML, JavaScript, XML, and Http)
• Oracle, PL/SQL, SQL Loader
• Understanding of Linux environments and shell scripting
• Java a big plus
• Ability to deliver projects on time with minimal supervision

Please submit resume and a cover letter outlining how your experience meets the requirements of this position to servicesjobs@mybuys.com

About MyBuys

MyBuys is the leader provider in Cross-Channel Personalization. The company builds deep profiles based on each individual shopper's behavior, and then uses a patented portfolio of algorithms and real-time optimization to deliver the most relevant recommendations via on site, email, display advertising, and mobile. MyBuys' clients are increasing engagement by over 100% across channels, average order value by 45%, conversion rates by 90%, and boosting overall online revenue 10-30%. Over 300 retailers, including more than 70% of the Internet Retailer Top 500, partner with MyBuys to offer intelligent, personalized recommendations to their shoppers. www.MyBuys.com

We're a well funded startup in San Mateo, CA and Ann Arbor, MI with a growing business, a working business model and a small but seasoned engineering team. We’re changing the way the world thinks about multi-channel personalization in display advertising, product recommendations, and targeted email marketing programs and we are looking for talented employees to help us take it to the next level.

Ann Arbor Office

The local team is growing at an accelerated clip. The culture is one of hard work where passionate individuals collaborate to solve complex challenges. The office feeds off a high energy, high excitement atmosphere where recent college graduates and interns work side by side with experienced e-commerce veterans. Everyone is driven to exceed expectations while simultaneously enjoying the ride and having fun along the way.